Terms & Conditions

Please read these Terms and Conditions carefully. They contain important information about your rights and obligations, as well as limitations and exclusions.

These Terms and Conditions constitute a legally binding agreement between you (the "Client", "customer", "you") and DEMO Local Services ("the Company", "we", "us", "our"). By booking a service with us, you are deemed to have read, understood, and accepted these Terms.

1. Definitions

  • "Company" means DEMO Local Services, 123 Main Street, Local City.

  • "Client" means the person or entity requesting the Services.

  • "Services" means the home and property maintenance works to be carried out by the Company.

  • "Agreement" means the contract for Services made between the Client and the Company.

2. Quotations and Booking

2.1 All quotations provided by the Company are estimates valid for thirty (30) days from the date of issue. The Company reserves the right to revise a quotation if, upon commencement of the Services, additional work is required or the original specifications have changed.

2.2 A booking is confirmed only when the Client accepts the quotation and, if required, pays any necessary deposit. The Company may refuse to accept a booking at its discretion.

3. Payment Terms

3.1 Payment is due upon completion of the Services unless otherwise agreed in writing. For larger projects, the Company may require staged payments or a deposit.

3.2 We accept payment via BACS (Bank Transfer), cheque, or major credit/debit cards. The Client shall bear any transaction charges incurred.

3.3 The Company reserves the right to charge interest on all overdue payments at a rate of 8% above the Bank of England base rate, calculated from the date the payment becomes due until the date of payment.

3.4 For emergency or same-day call-outs, a minimum call-out fee will apply, which will be specified at the time of booking.

4. Provision of Services

4.1 The Company will use all reasonable endeavors to complete the Services within the agreed time frame. However, all completion dates are estimates and the Company shall not be liable for any delays caused by factors beyond its reasonable control, including but not limited to severe weather, illness, or delays in material supply.

4.2 The Client is responsible for ensuring the Company has safe, uninterrupted access to the property and the specific areas where the Services are to be performed. This includes, if necessary, obtaining permission from neighbors or other third parties.

4.3 The Client must ensure that the work area is clear of all personal effects, fragile items, and furniture that might impede the work or be subject to damage, prior to the Company’s arrival.

4.4 If we arrive on-site and are unable to access the property, or if the premises are unsafe to enter, we reserve the right to abort the visit and charge a call-out fee.

5. Client Obligations

5.1 The Client must provide accurate details regarding the required work and the property condition. The Company will not be held responsible for any failure to provide Services based on inaccurate or incomplete information.

5.2 It is the Client's responsibility to ensure that they have the necessary planning permissions, listed building consents, or landlord approvals for any work we carry out. The Company accepts no liability for any breach of these requirements.

6. Materials and Waste Removal

6.1 Materials supplied by the Company will be new unless otherwise stated in writing and are subject to the manufacturer’s warranty.

6.2 All surplus materials, unless paid for by the Client, remain the property of the Company and will be removed from the site upon completion of the works.

6.3 Standard service does not include the removal of significant amounts of trade waste. The Client is responsible for the disposal of old fixtures, appliances, and general building rubble unless waste removal has been specifically quoted for as part of the Service.

7. Cancellation and Rescheduling

7.1 If the Client wishes to cancel or reschedule a booking, they must give the Company at least 48 hours' notice. Failure to do so may result in a cancellation fee of 50% of the agreed labor cost or the loss of any deposit paid.

7.2 If the Company must cancel or reschedule, we will notify the Client as soon as possible and arrange an alternative date. The Company shall not be liable for any costs incurred by the Client because of such rescheduling.

8. Liability and Insurance

8.1 The Company holds valid Public Liability Insurance.

8.2 The Company will not be liable for any damage caused to the Client’s property, possessions, or fixtures and fittings that occurs because of any action or omission by the Client, or any failure of the Client to comply with Clause 4.3 (clearing the work area).

8.3 Except where prohibited by law, the Company’s total liability to the Client for any loss or damage (whether direct or indirect) arising out of or in connection with the Services shall be limited to the total price paid by the Client for the Services.

8.4 We accept no responsibility for any pre-existing structural defects at the property or any damage resulting from conditions that were not apparent at the time the quotation was prepared.

9. Complaints and Dispute Resolution

9.1 If you are dissatisfied with any aspect of our Service, you must inform us in writing within seven (7) days of the completion of the work, providing full details of your complaint.

9.2 We will endeavor to resolve all valid complaints promptly and amicably. The Company reserves the right to inspect the work and, if a defect is found that is the Company’s responsibility, rectify the work within a reasonable time frame.

9.3 These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales [or insert Scotland/Northern Ireland if applicable] and the courts of England and Wales shall have exclusive jurisdiction.

10. General

10.1 The Company may update or amend these Terms and Conditions at any time. Any changes will be published on our website and will apply to any Services booked after the date of publication.

10.2 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, void, or unenforceable, the validity of the other provisions shall not be affected.

Last Updated: March 2026 - DEMO Local Services